Shipping policy

Refunds will be credited upon our receipt of the merchandise only if merchandise is in new condition and the return process is within 15 days of purchase. Returns will be processed when merchandise is in hand and a refund will be processed in 2-4 business days. Refunds on shipping are not offered at the time and shipping charges are not refundable.

Shipping is through USPS Priority, USPS Ground Advantage or UPS. Shipping is a flat $9.95 fee. Standard shipping can take up to 7 business days to arrive during the holiday season. Two day shipping and overnight shipping are available for an extra fee. Orders must be received by noon EST for any rush shipping to be sent overnight or two day shipping. Any items that are returned to Chellas on Main will be at the customers expense. You can also choose free local pickup in you are in the Abingdon area. Please email maria@chellasonmain.com if you need any further assistance.

In the rare instance a data entry error is made on the website with a pricing of a product, the customer will be notified and a refund for that merchandise will be processed immediately and the order cancelled. You may reorder the merchandise at the correct price. We refuse to sell any item below the minimum advertised price per our vendors. If you choose to disagree with this you will be permanently banned from purchasing from us or coming in our establishment again. We do not jeopardize our vendor relations on human errors that may occur in a very rare instance.